Cancellation Policies

For stays under 28 nights, hosts can choose which cancellation options to offer guests. For stays of 28 nights or more, the Long Term cancellation policy automatically applies.

  • Free cancellation for 48 hours, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email)
  • After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate, and the cleaning fee, but not the service fee

14 days prior
48 hours after booking
For a full refund of the nightly rate, the guest must cancel within 48 hours of booking and at least 14 full days prior to listing’s local check-in time (shown in the confirmation email).

7 days prior
For a 50% refund of the nightly rate, the guest must cancel 7 full days before the listing’s local check in time (shown in the confirmation email), otherwise no refund. If only 50% of the reservation has been paid, no refund will be issued and the remaining 50% will simply not be charged.

Check in
If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refund

14 Days 100%
7 Days 50%
Check in 0%

Long Term

  • Automatically applied to reservations of 28 nights or more
  • Reservations are fully refundable for 48 hours after the booking is confirmed, as long as the cancellation occurs at least 28 days before check-in (3:00 PM in the destination’s local time if not specified)
  • More than 48 hours after booking, guests can cancel before check-in and get a full refund, minus the first 30 days and the service fee